Last updated: August 2026

VIVYD respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how VIVYD collects, uses, stores and discloses personal information when you visit our website, make a booking, visit our salon, contact us or otherwise interact with us.

By using our website, making a booking or providing personal information to VIVYD, you acknowledge the practices described in this Privacy Policy.

Information We Collect

The personal information we collect depends on how you interact with VIVYD and may include:

• your name;

• phone number;

• email address;

• booking and appointment history;

• services and products purchased;

• information you provide during consultations, including relevant hair history, preferences and previous treatments;

• communications you have with our salon;

• marketing preferences;

• payment and transaction information;

• photographs taken with your permission, including before-and-after images;

• feedback and reviews;

• information submitted through our website, booking system, forms, competitions or promotions; and

• technical information about how you interact with our website, such as your IP address, browser, device type and pages visited.

We only collect information that is reasonably necessary for operating our business and providing our services.

How We Collect Your Information

We may collect personal information when you:

• make or manage an appointment;

• create or use an online booking profile;

• visit our salon;

• purchase a product, service, gift card or package;

• contact us by phone, email, SMS, social media or through our website;

• complete a consultation or other salon form;

• subscribe to marketing communications;

• enter a competition, promotion or offer;

• provide feedback or leave a review; or

• interact with our website or online advertising.

We may also receive information through service providers that help us operate our booking, payment, website, advertising and communications systems.

How We Use Your Information

We may use your personal information to:

• create, manage and confirm appointments;

• provide salon services and personalised recommendations;

• maintain your client history and preferences;

• process payments and transactions;

• send appointment confirmations and reminders;

• contact you regarding an existing or upcoming appointment;

• respond to enquiries, feedback or complaints;

• administer packages, gift cards, promotions or loyalty offers;

• improve our services and client experience;

• manage and operate our website;

• understand how clients use our website;

• measure the effectiveness of our advertising;

• provide relevant advertising and marketing;

• send promotional emails or SMS messages where permitted;

• prevent fraud, misuse or other unlawful activity; and

• comply with our legal and regulatory obligations.

Online Bookings

VIVYD uses third-party software and service providers to manage appointments and certain client communications.

When you make an online booking, personal information required to process and manage your appointment may be collected and stored through our booking provider.

Those providers may have their own privacy policies governing how they process information on our behalf or through their platforms.

Payment Information

When you make a payment or provide card details to secure an appointment, your payment information may be processed by our payment or booking providers.

VIVYD does not generally store complete credit or debit card details directly on our website. Payment information is processed using the systems provided by our payment and booking service providers.

Marketing Communications

Where you have consented, or where otherwise permitted by law, we may use your contact information to send you information about VIVYD, including salon news, new services, offers, promotions and other information we think may be relevant to you.

Marketing communications may be sent by email, SMS or other electronic channels.

You can unsubscribe from marketing communications at any time by using the unsubscribe option contained in the communication or by contacting VIVYD.

Unsubscribing from marketing communications will not prevent us from sending necessary service communications, such as appointment confirmations, reminders or information relating to an existing booking.

Cookies, Analytics & Advertising

Our website may use cookies, pixels and similar technologies to operate the website, understand how visitors interact with it and measure the effectiveness of our marketing.

These technologies may collect information such as your device type, browser, IP address, pages visited, actions taken on the website and how you arrived at our website.

We may use third-party services such as Google and Meta to help us understand website activity, measure advertising performance and deliver advertising that may be more relevant to prospective and existing clients.

These third parties may use cookies or similar technologies in accordance with their own privacy policies.

Depending on your browser and device settings, you may be able to restrict or disable cookies. Doing so may affect some website functionality.

Social Media

If you interact with VIVYD through social media platforms, those platforms may collect and process information in accordance with their own privacy policies.

Information you choose to make publicly available through social media may also be visible to VIVYD and other users of those platforms.

Photographs & Before-and-After Content

From time to time, we may ask for permission to photograph or film the results of a service for educational, promotional, social media or marketing purposes.

Where identifiable client images are intended to be used for marketing purposes, we will seek permission before publishing them.

You are not required to agree to photography or marketing use in order to receive salon services.

Sharing Your Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to trusted third parties that help us operate VIVYD, including providers of:

• appointment and salon management systems;

• website hosting and website services;

• payment processing;

• email and SMS communications;

• accounting and business administration;

• analytics;

• digital advertising and marketing; and

• IT and data storage services.

We may also disclose information where required or authorised by law or where reasonably necessary to protect our legal rights, our clients, our employees or our business.

We require service providers to handle information appropriately and only for the purposes for which it has been provided to them.

Overseas Storage & Service Providers

Some of the technology and service providers used by VIVYD may store or process information outside Australia.

As a result, personal information may be processed or stored in countries other than Australia depending on the systems and service providers we use.

Where appropriate, we take reasonable steps to ensure that service providers handling personal information maintain appropriate privacy and security protections.

Security

VIVYD takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

To make a request, please contact VIVYD using the details below.

We may need to verify your identity before providing access to or changing personal information.

Retaining Your Information

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to maintain appropriate business records and to comply with any legal obligations.

When information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

Privacy of Children

Our website and marketing are not specifically directed at children.

Where a minor receives services from VIVYD, we may collect information reasonably necessary to manage their appointment and provide the requested service. Where appropriate, this may involve a parent or guardian.

External Websites

Our website may contain links to websites or services operated by third parties.

VIVYD is not responsible for the privacy practices, security or content of external websites. We recommend reviewing the privacy policy of any third-party service you choose to use.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, service providers or legal obligations.

The current version will be published on our website with the date it was last updated.

Privacy Enquiries & Complaints

If you have a question about this Privacy Policy, would like to access or correct your personal information, or have a concern about how your information has been handled, please contact us.

VIVYD Salon
44 Murphy Street, Wangaratta, Victoria, Australia
Email: vivydsalon@outlook.com
Phone: 03 5798 3137

We will review privacy enquiries and complaints and aim to respond within a reasonable period.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).

Your Consent

By providing personal information to VIVYD, using our website or making a booking, you acknowledge that your information may be collected, used and disclosed as described in this Privacy Policy, subject to applicable Australian law.